Frequently Asked Questions

Why should I buy from Treadmill.com?

Treadmill.com has over 20 years of experience selling fitness equipment and consults with Certified Personal Trainers to help you make the right buying decisions. We offer a price match guarantee and and a 30 day money back guarantee.

In addition to selling quality fitness equipment, we also sponsor Treadmill Pulse, a wellness site featuring articles from industry fitness professionals and personal trainers, where we will also be featuring fitness contests and community events to help reach your fitness goals.

What makes Treadmill.com equipment stand out?

Treadmill.com's long history with selling fitness equipment gives us the experience needed to know what are the best and most reliable manufacturers in the fitness industry today; brands like Life Fitness, StarTrac and Proform. Combined, these manufacturers represent the largest and most successful fitness manufacturers around.

Rather than sell cheap, no name brands that generate complaints and returns, Treadmill.com only carries reliable and trustworthy brands. That's how we are able to offer our satisfaction guarantees.

Do you offer a price guarantee as well? What happens if I find a lower price?

We constantly check the internet and guarantee you'll receive the best price available on the web. In fact, we offer a 110% price guarantee that beats any published competitor's price (read read our terms for more details).

Do you offer delivery and assembly everywhere in the USA?

Treadmill.com offers qualified delivery of your exercise equipment in the entire Lower Continental United States. Assembly and in-house delivery are offered as part of our "White Glove Delivery" add-on.

Do you offer financing?

Yes! We offer financing through our Paypal partner program, Bill Me Later, which provides payment plans to finance your purchase from 6 to 18 months.

Once I order, how long does it take before I will receive my exercise equipment?

Our goal is to have your exercise equipment delivered and assembled to you within 14 days! However, please allow up to 28 days for extenuating circumstances like; a product is temporary out of stock, you live in a remote area or we experience difficult weather conditions during transportation, which may cause delays to your delivery date.

Do I need to be home when my product is delivered?

Yes, Treadmill.com requires someone at least 18 years of age to be home to accept delivery and assembly of your exercise equipment.

Can I assemble the product myself?

Yes, all products come with detailed assembly instructions and a manual. If you opt to assemble the equipment yourself, we highly recommend having at least two people due to the size and weight. To get the most enjoyment out of your shopping experience however, we do recommend that most customers utlize our White Glove Delivery service, as they will:

  • Schedule a service time
  • Carry the product to your desired location
  • Unpack and assemble the equipment to manufacturer's specifications
  • Verify functionality and haul away packaging

Having years of experience selling fitness equipment, we've heard from many customers who have assembled their equipment with no problem, but have had our fair share of customers who have called us after the fact waving a white flag. If you're the type of person that likes putting furniture together and fixing their home applicances, you will probably be fine. But if not, again, we highly recommend White Glove Delivery.

What happens if after I order, I am not able to receive my exercise equipment for a period of time?

If you have paid for your product in full and the product has not shipped, we will gladly hold on to your order for up to 2 weeks. If the product has shipped and you run into a situation where the product cannot be received, typically we can allow up to 5 days of hold time. If it goes beyond that time period, potential storage charges could be applied. Please call Treadmill.com as soon as a situation arises and we will try to help work out a solution.

What is your return policy?

We offer a complete 30 day satisfaction guarantee. If you don't feel satisfied with your order, we will take it back.

What form of payment do you accept?

MasterCard, Visa, America Express, Bill Me Later and PayPal.

Is there a discount if I buy more than one piece of exercise equipment?

Yes, please call us at 1-800 986-9041 to discuss what you are interested in purchasing.

What happens if am interested in something I don't see on your website?

Call us! We will help answer your questions. 1-800 986-9041

What is your Privacy & Data Collection policy?

We only collect information that you voluntarily give to us. We do not sell or rent this information to anyone. We will use your information to respond to you only for the reason you contacted us. We will not share your information with any third party outside of our organization, other than to fulfill your requests, like shipping your product. Unless you decline, we may contact you via email to tell you about special offers, new products, or changes to this privacy policy.

Treadmill.com cares about your privacy very much and uses your information only for legitimate purposes. Please view our Privacy Policy and Terms and Conditions page for more details.

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