We are absolutely committed to the customer service at Treadmill.com! Rain or shine (and sometimes snow), we always go the extra mile to make sure our customers are happy. Just see what customers have written to us!
Recent Testimonials From Satisfied Customers!November 15th, 2017I recently called Treadmill.com after having done an exhaustive online search for a space-saving elliptical. To my good fortune, my call was answered by a wonderful, patient, informative, and extremely helpful customer service agent, who promised she’d get back to me with answers to my myriad questions. Not only did she provide answers in an email to me later that day, she also walked me through the online ordering process and addressed all of my concerns regarding the product, the shipment, and the payment procedures.I cannot say enough about the fantastic customer service I received at treadmill.com, and I would absolutely purchase any future equipment through them without a moment’s hesitation. - Anonymous October 6th, 2017I cant' thank you enough for all of your help! - Dena June 18th, 2014I was just going to call you guys to thank you for taking care of our order. It arrived about 20 minutes ago. I appreciate you working so diligently with us. I hope you are able to locate the first machine. [The classic "treadmill fell off a truck" during shipping, so we immediately ordered her a new unit and had it delivered!] -Rosario April 30th, 2014they were very helpful on line and on the phone the one I talked to knew what I need very helpful -DW
April 2nd, 2014
Dan was very responsive and helpful. Great service guys! -Hummelt
March 19th, 2014
Thanks for asking, Michael. It went fine, good delivery and setup and nice guys. Great product. I am well pleased with your service. You may use this for an endorsement of your company. Best regards, -Dick
March 18th, 2014
Mike, I wanted to thank you. The Pro-Form recumbent exercise bike was delivered and assembled this morning, and it seems to work perfectly so far. The two guys who came did a good job putting it together, and there were no missing or broken parts. I might have been able to assemble it myself, but only in three times the amount of time they took and with a good deal of frustration, so it was worth the extra charge to have them put it together. Thank you again. -
March 6, 2014
Just wanted to give a shout out to Mike J who helped me buy a treadmill while on online chat. Great service.
Michael - Thanks for following up, we got it installed Friday morning and the installation was great. The guy in charge of the install was SO helpful, I guess just getting it scheduled was the pain. We are very happy to have it in the house and installed. Thanks for being patient with us and trying so hard to make this work.
It went absolutely great. I love my treadmill so far. Thank u for being so reputable and taking care of everything. I look forward to being one healthy old broad. LOL
Thank you so much for the amazing flowers. We really appreciate your hard work in helping with our situation. I would love to write a very positive review on our experience with treadmill.com but I do not see where I can do this. If you have a site that you would like me to write a positive review
on, please let me know.
Again, we will you nothing but success.
I want to thank you all so very much for all your assistance in getting the Proform Pro 2000 treadmill. While it was a challenge dealing with the back-order issues and waiting for Proform to catch up with demand, I can see now that it was worth the wait. I ran my first 10K yesterday, and I'm looking so forward to training even more for future events. I appreciate you willingness to work with me and keeping me posted on the status and shipping of my order. Thank you.
There were some technical issues with the item delivered the first time but Mikes were swift in making sure it got replaced in short time and it was perfect professional installation the second time around with no problem till now. They seem motivated to help with their service and products which is a really welcome aspect considering multiple things that can easily go wrong in these equipments.
The two Mike's were excellent regarding customer service and really addressed our needs with reference to our order and keeping us up-to-date on the shipping timeline and White Glove Service.
Ordering, email to confirmations, shipment tracking, and getting my order in my hands...everything was smooth, easy, and fast. Would definitely do business with Treadmill.com again!
During my initial research phase to purchase a treadmill, I came across Treadmill.com and had the pleasure to speak DIRECTLY to the owner Mike of the site. Despite the fact I was still in the research mode and not yet ready to make a purchase, Mike was extremely courteous and helpful in answering my questions.